Shipping typically takes 5-8 business days within the continental United States. You will receive a tracking number once your order has shipped so you can monitor its progress.

You will receive tracking information via the e-mail address supplied at the time of purchase, once your item is ready to ship. If you don’t receive a tracking number, first check your spam folder. If that e-mail is not received within 7 days of purchase please e-mail us at info@sugargram.co so we can manually issue the tracking information.

All cancellations must be received within 12 hours of initial purchase. You must contact us via email at info@sugargram.co within 12 hours. Even if we do not respond immediately, your request to cancel must be received within 12 hours. We will not cancel any orders past the 12-hour time frame from purchase.

We do not currently ship internationally. Please check back with us periodically for updates to our shipping policies.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

Sometimes, although an order had been cancelled or refunded on our end, it may take up to five business days to resolve depending on the bank or credit card company used. We will always send you a confirmation of a refund or cancellation. If a charge is not reversed within five business days from the date of cancellation/refund please email at info@sugargram.co so that our team can investigate further.

This would be unlikely to happen and would most often pertain to large orders, but there may be a hold placed on your card that exceeds that cost of the item (s) and once the final cost is calculated and processed the account is debited the exact amount due. Should this be the case for your order, rest assured that this would be resolved quickly and you would be updated with a timeline based upon the specific situation.

When an order doesn’t go through or your internet connection gets interrupted during the checkout process you will sometimes see multiple charges for the same order. The duplicate charge will automatically fall off your account within a day or so. You can call your financial institutions to confirm this, but generally those types of duplicate charges do not require you to do anything.